From student queries to staff updates, KIRA responds with accuracy, automates tasks, and keeps communication flowing - all without increasing your team’s workload.

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How KIRA Supports Your Students and Staff

Manual student communications drain your resources 

Chatbots cannot
understand unique requests 

Traditional chatbots only work with questions you've programmed them to answer, leaving students frustrated when their specific needs don't match your preset scripts. 

Email creates work instead of reducing it 

Student emails pile up in inboxes, get lost in threads, and create manual work for staff who must respond, track, and resolve each request individually. 

Manual processes waste valuable staff time 

Simple student requests like council tax letters or extenuating circumstances forms require manual processing, creating backlogs and taking staff away from higher-value work. 

Reduce inbox overload, save time, and cut admin costs 

Book a no-obligation call to discuss your administrative tasks.

We’ll tell you which tasks can be automated, how it works and how much time you will save.

How will KIRA fit into our current systems and processes?+
KIRA integrates with your existing systems without requiring changes or new tools. Our team analyses your current setup and designs solutions that complement your processes, ensuring a smooth transition and immediate efficiency gains.
How is KIRA different from standard chatbots?+
Unlike standard chatbots that only respond to predefined questions, KIRA understands natural language, responds intelligently to a wide range of queries, and most importantly, takes action to complete tasks automatically - from generating council tax letters to processing extenuating circumstances.
What kind of return on investment can we expect?+
Based on our work with UK universities, clients typically see a 240% ROI through significant time savings, reduced task times (some from 10 days to 1 minute), and the ability to handle peak periods without additional temporary staff.
How quickly can KIRA be implemented?+
Most implementations are completed within 3 weeks. We start with a quick assessment of your needs, customise KIRA to your specific workflows, and then implement with minimal disruption to your operations.
How does KIRA ensure accurate information for students?+
KIRA connects directly to your institution's knowledge base and systems, ensuring all information provided is accurate and up-to-date. The system is continuously trained on your specific processes, policies, and frequently asked questions to maintain accuracy.

FAQs

Your institution's 24/7 communication assistant

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Education Automation 

KIRA fixes these problems and more… 

Handle all student requests without adding headcount 

24/7 responses to student enquiries 

Provides accurate, up-to-date information 24/7 

Responds to enquiries in seconds, not days 

Eliminates inbox backlogs and follow-up tracking 

Faster, smoother student enrolment 

Verifies identity documents in under a minute 

Automatically checks enrolment status across systems 

Sends personalised welcome communications without manual input 

Automatic application review and sorting 

Automatically identifies high-priority applications 

Processes qualified candidates first during peak periods 

Meets all deadlines without additional staffing 

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Automate council tax letters and admin documents in seconds 

Free staff from repetitive emails and manual tasks 

Cut response times from days to minutes 

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Quick offer decisions without manual review 

Evaluates applicant data against programme requirements 

Creates personalised offer communications automatically 

Maintains consistent decision-making across all departments  

Handle student enquiries 24/7 without staff intervention

Universities, schools and colleges are seeing real results with Niico

95% reduction in manual handling time

243 hours saved on successful cases 

240% return on investment

Personal Extenuating Circumstances Requests

Interview Scheduling

Enquiry Management

Application

Change of Course

Confirmation of Study Letter

Course Enquiries

Deferrals

Inbox Management

Password Reset

Extension Requests

References

Speaking and Listening Assessments

Transcript Requests

Three Powerful Tiers
One Flexible Platform

1. Monitor

Email automation & process triage
Entry-level automation

Monitors inboxes

Auto-tags, routes and triggers workflows

Reduces manual sorting and admin

Perfect for admissions, student,
support, and back-office teams

2. Converse

Conversational AI webchat and WhatsApp 
Mid-level conversational AI

24/7 AI-powered support

Handles student enquiries in real-time

Escalates complex cases to staff

Great for enquiry management and student experience teams

3. Orchestrate

Advanced level end-to-end process automation

Combines conversational AI with automation

Handles full tasks like deferrals, PECs, interview booking

Combines conversational AI with automation

Ideal for full digital transformation and scaling student services

Personal Extenuating Circumstances Requests

Interview Scheduling

Confirmation of Study Letter

Change of Course

Enquiry Management

Course Enquiries

Deferrals

Inbox Management

Password Reset

Application

Transcript Requests

References

Speaking and Listening Assessments

Extension Requests

Email automation & process triage
Entry-level automation

Monitors inboxes

Auto-tags, routes and triggers workflows

Reduces manual sorting and admin

Perfect for admissions, student,
support, and back-office teams

2. Converse

Conversational AI webchat and WhatsApp 
Mid-level conversational AI

24/7 AI-powered support

Handles student enquiries in real-time

Escalates complex cases to staff

Great for enquiry management and student experience teams

3. Orchestrate

1. Monitor

Advanced level end-to-end process automation

Combines conversational AI with automation

Handles full tasks like deferrals, PECs, interview booking

Combines conversational AI with automation

Ideal for full digital transformation and scaling student services

KIRA automates the day-to-day, repetitive processes that take up staff time and create delays for students. From applications and interview scheduling to HR, finance, compliance, and timetabling, KIRA takes care of the admin so your team can focus on what really matters - here’s what KIRA can handle for you:

KIRA is available in tiered licenses so you can tailor it to your institution’s specific needs

Manual comms and outdated chatbots are holding universities back

Student expectations have evolved, but communication in higher education hasn’t kept pace. Manual emails take too long. Chatbots don’t deliver the answers students need. The result? Staff are overwhelmed, response times are slow, and students are left frustrated at a critical moment in their journey.

For universities, this creates: 

❌ Hundreds of staff hours lost to repetitive admin 

❌ Bottlenecks in admissions, enrolment, and student            services 

❌ A poor student experience that impacts recruitment         and retention